HEAPS for kids will dispatch orders within 5 business days once payment has been confirmed. If there are any delays due to stocking reasons, we will notify you and you have the option of changing or canceling your order. We offer Standard shipping at a flat rate of $7.95 within Australia. Express shipping costs $10.95 and we will dispatch your products within 2 business days.
Please allow a few days for shipping. All our shipping services are sent with Australia Post.
We like to make sure that our customers are happy and satisfied with our products. If something is wrong, we are happy to discuss any concerns that you might have. All items are thoroughly checked before sending and packaged with care.
However if you receive products that are wrong, damaged or faulty, please contact us within 7 days of purchase to arrange a full replacement or refund at firstname.lastname@example.org.
Many HEAPS for kids products are made to order. We do not accept order cancellations once we have commenced manufacturing your items. Make sure you check your order thoroughly because we don't offer refunds for change of mind or incorrect sizing.