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Copyright © 2019 HEAPS for kids

RETURN & EXCHANGE

HEAPS for kids is a small family owned and operated business based in Melbourne and we work hard to ensure you receive your goods as good as possible.

CANCELLATIONS

Many HEAPS for kids products are made to order. We do not accept order cancellations once we have commenced manufacturing your items. We reserve the right to refuse to cancel orders once placed, this decision will be made at our sole discretion. 

HEAPS for kids may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you as soon as possible should this occur and you can choose if you want an exchange or refund. 

RETURN & EXCHANGE

We don't offer refunds for change of mind or incorrect sizing. Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.​

DAMAGED ORDER DURING TRANSIT

We take great care to wrap our products carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund within 7 days of purchase.

INCORRECT OR MISSING ITEM

If for some reason you received the wrong order or something is missing, please contact us at talk@heapsforkids.com.au within 7 days of purchase.