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Copyright © 2019 HEAPS for kids

SHIPPING & DELIVERY

HEAPS for kids is a small family owned and operated business based in Melbourne and we work hard to ensure you receive your goods as quickly as possible.

COSTS

All our delivery charges include shipping, handling and packaging costs. All our shipping services are sent with Australia Post.

For orders over $99 delivery is FREE Australia wide. Delivery has a flat rate $7.95 for all items. Additional fees may apply depending on delivery address or if you have a larger, bulkier order. You will be advised by telephone or email if this is the case with an option to pay the additional postage or cancel your order and be issued a full refund.

Orders within Australia can also be Express Posted and have a flat rate of $10.95.

For overseas orders we charge a flat rate of $18.

Our prices do not include transport insurance or any secondary attempts to deliver ordered products to you.

Please contact us if you require insurance so we can discuss options and any additional costs. 

ORDER LEAD TIMES

All standard orders will be dispatched from our Melbourne office within 5 business days of your order payment being cleared. Express orders will be dispatched from our Melbourne office within 2 business days.

Our aim is to ensure you receive your goods as quickly as possible. However:

·      Delivery times may vary from time to time and are subject to variation due to unforeseen road conditions          or inclement weather

·      Some far and remote country locations have extended shipping times

·      Peak times may incur a delay

·      Extended delivery times may apply to oversized items

PRICING & GST

All prices are in AU$ and include GST.

Please ensure you enter the correct delivery address/suburb and delivery instructions at the time of placing your order. If you enter an incorrect address, HEAPS for kids is not obliged to re-send the order to the correct address at our own expense. You may be required to provide additional details upon our request to ensure the accuracy of your order.