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Copyright © 2019 HEAPS for kids

TERMS & CONDITIONS

TERMS & CONDITIONS of SALE

 

1. All items on this website are subject to, and inclusive of, 10% GST

2. Goods remain the legal property of HEAPS for kids until paid in full.

3. Prices are subject to change without notice.

4. The sale of goods is subject to our standard Terms and Conditions as detailed below.

You accept these Terms and Conditions when:

a) you submit an Order;

b) you accept delivery of, or any part of, the Goods pursuant to an Order; or

c) you make Payment, or partial Payment, for any Goods supplied by HEAPS for kids.

 

CANCELLATIONS

Many HEAPS for kids products are made to order.

We do not accept order cancellations once we have commenced manufacturing your items. We reserve the right to refuse to cancel orders once placed, this decision will be made at our sole discretion. 

 

RETURNS & EXCHANGES

​We don't offer refunds for change of mind or incorrect sizing. Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

 

CLAIMS

In the case of faulty merchandise, please send us an email at talk@heapsforkids.com.au, including pictures of the fault. We will supply a replacement product or a refund. 

 

COMPLIANCE & TESTING

All HEAPS for kids products are carefully designed to comply with all safety standards. If you have a question regarding this topic please contact us at talk@heapsforkids.com.au.

 

BACKORDERS

We do not accept or process backorders. If we are unable to fulfil a style or item as requested then we will offer a replacement or a refund.

 

PAYMENTS

HEAPS for kids accepts payment through our website. If you want to make a direct deposit, please contact us at talk@heapsforkids.com.au.

 

SHIPPING

Shipping is not included in the costs of the goods and will be calculated at the checkout. We will, at our discretion, use any registered freight provider to despatch your orders.

 

ORDER LEAD TIMES

All standard orders will be despatched from our Melbourne office within 5 business days of your order payment being cleared.

Express orders will be despatched from our Melbourne office within 2 business days.

Applicable shipping times will then vary depending on location.

No orders will be despatched until payment has been received in full.

 

PRICING & GST

All prices are subject to change without notice. Please refer to our website for current pricing. Prices are quoted excluding freight charges, however are inclusive of GST.

 

RIGHT TO VARY TERMS of TRADE

We reserve the right to vary these terms and conditions at any time without notice.